Introduction

Supreme Pet Express (we, us, or our) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you engage with our pet transport services across Australia (all states and territories), interstate, and internationally.

By using our services, you consent to the practices described in this policy.

Information We Collect
We may collect the following types of information:
– Personal Details: Name, address, phone number, email, and payment information.
– Pet Information: Breed, age, medical history, microchip/tattoo details, and behavioural notes.
– Travel Documentation: Vet records, import/export permits, flight details, and quarantine requirements.
– Website Usage Data: IP address, browser type, pages visited, and cookies (see Section 6).

How We Use Your Information
We use your data to:
– Arrange and manage pet transport services.
– Comply with legal and regulatory requirements (e.g., biosecurity laws).
– Communicate updates, invoices, and travel confirmations.
– Improve our services and customer experience.

Disclosure of Information
We may share your information with:
– Government Agencies: To meet export/import regulations (e.g., DAFF, IATA).
– Veterinary Clinics & Quarantine Facilities: For health checks and compliance.
– Transport Partners: Airlines, ground handlers, and customs brokers.
– Legal Authorities: If required by law (e.g., court orders).

We do not sell or rent your data to third-party marketers.

Data Security
We implement industry-standard measures (encryption, secure servers, access controls) to protect your information. However, no online system is 100% secure—please notify us immediately of any suspected breaches.

Cookies & Tracking
Our website uses cookies to enhance user experience. You may disable cookies via browser settings, but some site features may not function properly.

Your Rights
Under Australian Privacy Principles (APPs), you may:
– Request access to or correction of your data.
– Opt out of marketing communications.
– Request deletion of non-essential records (subject to legal retention requirements).

To exercise these rights, contact us at insert contact email].

Policy Updates
We may update this policy periodically. The latest version will always be posted on our website.

Terms of Use

Acceptance of Terms
By accessing or using Supreme Pet Express’s services, you agree to comply with these Terms of Use. If you disagree, please refrain from using our services.

Service Scope
We provide:
– Domestic Pet Transport: Within states/territories and interstate.
– International Pet Relocation: Including quarantine coordination and documentation.
– Consultation & Support: Travel planning and regulatory advice.

Customer Responsibilities
You must:
– Provide accurate pet health and ownership details.
– Ensure vaccinations, microchipping, and paperwork comply with regulations.
– Notify us of any behavioural or medical concerns before transport.

Fees & Payments
– Quotes are valid for 14 days unless otherwise stated.
– Full payment is required before transport commences.
– Cancellation fees may apply (see Section 6).

Liability & Limitations
– We adhere to strict safety protocols but cannot guarantee against unforeseen events (e.g., flight delays, pet anxiety).
– Liability is limited to the cost of services rendered, except where negligence is proven under Australian Consumer Law.
– Pets with pre-existing conditions must be disclosed; we are not liable for related complications.

Cancellations & Refunds
– >14 days notice: Full refund (minus admin fees).
– <14 days notice: 50% refund.
– No-shows/late arrivals: No refund.